Return Policy

1. Returns:
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you can return the product within 30 days of receiving your order for a refund or exchange. To be eligible for return, the item must be unused, in its original packaging, and in the same condition as you received it.

2. Return Process:
To initiate a return, contact our customer service at support@vytanature.com to request a return form. Include your order number and reason for return in your email. Once you receive the return form, fill it out, print it, and include it with the return shipment. Pack the items carefully and send them back to us. The customer is responsible for return shipping costs, unless the return is due to an error on our part.

3. Refunds:
Refunds will be processed via the original payment method used when placing the order, within 3-5 business days after we have received and inspected the returned item. Shipping costs will not be refunded, and in some cases a restocking fee may apply.

4. Exchanges:
If you want to exchange an item for a different size, color, or style, please indicate this in your return request. We will process the exchange once we have received and inspected the returned item. There is one free size swap included with your purchase. If you need to swap sizes more then once, additional shipping costs may apply for an exchange.

5. Damaged or Defective Items:
If you receive a damaged or defective item, contact us immediately and include clear photos of the damaged or defective product. We will assess the issue and provide instructions for returning the item for a replacement or refund, at no additional cost. Note: we only handle reports of damage or wrong delivery within 7 days of the delivery date. Requests submitted after this period cannot be processed.

6. Return Exceptions:
Certain items cannot be returned or exchanged due to hygiene reasons or specific product restrictions. These products are marked as non-returnable on the product page.

7. Policy Changes:
We reserve the right to modify this Return and Refund Policy at any time. Any changes will be communicated via our website. We kindly ask our customers to read this policy carefully before placing an order. By placing an order, we assume that the customer agrees to all the above conditions.

Do you have questions or comments about our Return and Refund Policy? Feel free to contact us at support@vytanature.com.